Biz Quiz
Knowledgeable customer care reps create better customer experiences. Biz Quiz is a gamified learning app designed for AT&T retail store and call center reps, making training fun, competitive, and engaging.
Our team developed an app that gamifies the learning experience, allowing reps to compete while learning about current frontline focus topics. The app enables users to take quizzes across multiple groups, track progress on leaderboards, and earn badges for milestones—all while competing for weekly prizes.
As Lead Designer, I was responsible for research, screen flows, wireframes, and defining game mechanics. I also collaborated with the development team to implement the design and created the CMS interface, allowing admins to easily update quiz questions each week and track user engagement.
